As part of our engineering team’s pilot initiative, we’ve been experimenting with how artificial intelligence can reshape the way we work. The goal? To rapidly prototype, share knowledge across teams, and uncover scalable opportunities to make IT smarter and more efficient.
One project I’m especially proud of was building an Oracle Support Bot for our Oracle Micros Simphony Point of Sale system. Think of it as a digital teammate: I gathered all of our configurations, SOPs, diagrams, and documentation, and taught them to GPT. Then, through testing and refining, I shaped it into a tool that could provide quick, accurate answers and real-world guidance.
The bot quickly became more than just a Q&A engine. It started generating runbooks, producing diagrams, and helping our IT teams know exactly who to connect with, where to make changes, and how to use APIs—with clear examples along the way. In short, it turned scattered knowledge into instant support.
What excites me most is the impact: faster problem-solving, smoother collaboration, and a glimpse into how AI can truly empower teams. This is just one step in a bigger journey, but it shows how innovation at the intersection of people and technology can make a lasting difference.
